The Art of Channel Marketing Personalisation
Why It Matters
Personalisation isn’t just a buzzword, it’s a practical way to create stronger connections with your customers and employees.
Whether in marketing or employee rewards, tailoring experiences leads to better engagement and a more positive experience.
Give our corporate team a call today on +44 (0) 2393 877130 or email us at corporate@goldenmoments.com to discuss how you can introduce a successful rewards and recognition program with Golden Moments!
Marketing that feels personal
People expect marketing that reflects their interests. Businesses that personalise effectively see stronger loyalty and higher engagement.
Some common strategies include:
- Retailers suggesting products based on past purchases.
- Streaming services recommending content based on viewing habits.
It’s not about gimmicks - it’s about understanding what matters to people and offering something relevant.
Takeaway:
✅ Look at customer behaviour — what have they engaged with before? Use this to tailor content or experiences that actually interest them.
The role of data and technology
Good personalisation isn’t a lucky guess, it’s driven by data. Businesses that succeed in this area use:
- Customer profiling to understand interests.
- Automation to deliver personalised content at the right time.
For example, a hotel chain that knows a customer prefers spa weekends over city breaks can send offers that align with their preferences. Similarly, businesses using automated gifting platforms can personalise employee rewards, ensuring each one feels meaningful.
Takeaway:
✅ Use automation to personalise interactions at scale - whether sending tailored discounts or rewards based on user preferences.
Why personalised rewards work better
Recognition has more impact when it feels genuine. A carefully chosen experience can leave a lasting impression, while a generic reward often feels forgettable.
Instead of offering the same reward to everyone, businesses can create a more personal approach. For example:
- A sports fan would appreciate VIP tickets to a match.
- A food lover would enjoy a gourmet dining experience.
Takeaway:
✅ If you’re rewarding employees, give a choice between two personalised options - this keeps it relevant while avoiding decision fatigue.
Why personalisation matters
Personalisation isn’t just about increasing sales but it’s about making experiences more relevant. When businesses get it right, customers and employees feel valued, not just another number.
Takeaway:
✅ Keep it easy to engage with - make sure personalised experiences are simple to redeem and require minimal effort from the recipient.
The question isn’t whether to personalise - it’s how to do it better.
Make personalised rewards simple with Golden Moments
If you’re looking to personalise corporate rewards without the hassle, Golden Moments offers a range of experience gifts tailored to different interests. Whether it’s a luxury dining experience or a high-speed driving day, you can offer employees a choice that suits them best.
We can provide you with a range of corporate packages designed to positively impact your relationship with your employees as well improve your customer base and achieve your business goals.
Give our corporate team a call today on +44 (0) 2393 877130 or email us at corporate@goldenmoments.com to discuss how you can introduce a successful rewards and recognition program with Golden Moments!